Visit Notes and Family Portal

Keep families informed without any extra admin

After every visit, carers log what happened: activities, mood, observations, and concerns. Family members get a private, secure link to view real-time care updates from their phone, with no app download needed.

Key capabilities

Visit Logs

Activities, mood rating, observations, and time-in/time-out per shift, recorded at the point of care.

Family Portal

Magic-link access sent to family email. No password or app download needed to view updates.

Care Records

Families see visit notes, medication logs, and mood history from any phone or browser.

Read-Only Access

Families cannot edit anything. View-only access for privacy, governance, and peace of mind.

How it helps

For care managers

Reduce family phone calls with real-time care updates available online around the clock.

For families

Peace of mind: see exactly what care was provided, when, and by whom, from any device.

For CQC compliance

Every visit note is dated, signed, and forms part of the official care record.